Branded

Current vacancies:

Account Manager – based in : London, UK

Customer Service Coordinator – based in : London, UK

 


 

Account Manager – based in : London, UK

Our company:

BRANDED Sports Merchandising designs, develops and distributes licensed merchandise that strengthens our customers’ brand values, increases revenues and connects with the consumers. Our heart is in motorsport and we understand intimately what teams in this arena are looking for – from technical team requirements and the representation of a brand’s image, to how to make fans feel more connected to their team or pilot. We use these insights to inform every design we produce. Our sales & product organization is based in London, and our operational organization is based in the Netherlands.

The culture of the organization can be described as informal, entrepreneurial and direct. We expect self-belief, drive, openness and an entrepreneurial spirit from our colleagues. Everyone has their own responsibility and is given a lot of freedom. Furthermore a hands-on mentality is essential. Decisions can be made within short periods because of the short reporting lines within BRANDED.

Job scope:
In this role you exceed budgeted sales and gross margin by month, quarter and asset, coupled with building relationships with existing clients, and pro-actively exploring new commercial opportunities that add value to the brands we represent. You also ensure product and customer strategy is aligned to maximise efficiencies in the supply chain.
Job tasks & responsibilities:

  1. Full ownership of the assigned distributors to ensure sales budgets and gross margin targets are exceeded
  2. To ensure that all sales and margin objectives / targets are met or exceeded for the above areas of responsibility
  3. To maximize and exceed all sales and gross margin targets from existing client relationships
  4. To monitor sales targets and payment terms to reduce the risk of non-payment and/ or stock returns
  5. To proactively seek and build new relationships which add value to the brands we serve
  6. To work closely with the Sales Executive to ensure the retail sales team have all necessary tools available- pricing, stock availability, catalogues, etc
  7. To work closely with the customer service team to ensure that all orders from the division are managed from order placement through to despatch
  8. To liaise with CS Head to monitor all customer orders and decide if any actions are required
  9. To liaise with the production team on all stock ordering requirements by asset

Skills & requirements:

  1. Experience of dealing with domestic and international clients, preferably in sports business
  2. Proven sales record within a retail environment
  3. Sales and margin focussed
  4. Exceptional attention to detail
  5. Excellent understanding of commercial agreements and financials
  6. Passionate self-starter
  7. Pro-active, with excellent communication skills
  8. Confident, personable, with an ability to build relationships quickly
  9. Excellent presentation skills
  10. Understanding of another language would be an add on

Interested?
If you’re interested in this position and meet the requirements, send in your CV with motivation letter to hrm@branded.london

Customer Service Coordinator – based in : London, UK

Our company:

BRANDED Sports Merchandising designs, develops and distributes licensed merchandise that strengthens our customers’ brand values, increases revenues and connects with the consumers. Our heart is in motorsport and we understand intimately what teams in this arena are looking for – from technical team requirements and the representation of a brand’s image, to how to make fans feel more connected to their team or pilot. We use these insights to inform every design we produce. Our sales & product organization is based in London, and our operational organization is based in the Netherlands.

The culture of the organization can be described as informal, entrepreneurial and direct. We expect self-belief, drive, openness and an entrepreneurial spirit from our colleagues. Everyone has their own responsibility and is given a lot of freedom. Furthermore a hands-on mentality is essential. Decisions can be made within short periods because of the short reporting lines within BRANDED.

Job scope:

In this role you will responsible for managing all of the B2C sites Branded handles. You will work closely together with our E-comm to ensure the best possible service to our consumers.

Job responsibilities:

 

  • Day to day managing incoming cases. Replying to questions from customers regarding current and incoming items and orders within the standard timelines.
  • Refund managing together with finance when customers have received faulty or incorrect goods.
  • Work closely with Operations, IT, e-Commerce and Warehouse to ensure Customer Service department is fully integrated and aligned with all Company departments.
  • Work collaboratively with the Product and E-Comm teams to ensure that all production inserted in system is correct and up-to-date and showing correctly on our websites.
  • To nurture and develop customer relations with a focus on maintaining a high service level.
  • Work together with the rest of the Customer Service Team to ensure coverage between all departments.

 

Skills & requirements:

  • Basic experience in customer service, preferably in international business
  • Commercial understanding of the business and customer requirements.
  • Good computer and system (Excel+ Office) competence and experience
  • Experience with ERP systems, preferably Microsoft Dynamics Navision
  • Clear communicator
  • Organised, analytical and efficient worker
  • Ability to multitask and prioritise

Interested?
If you’re interested in this position and meet the requirements, send in your CV with motivation letter to hrm@branded.london